Prepare every patient, support every recovery.
Intelligence enrolls every patient on your surgical list, identifies who's at risk, delivers personalized preparation and stays with them all the way through recovery.
Join the Healthcare Organizations Scaling with Intelligence
The wait and the recovery are intervention windows. Most systems stay passive through both.
Here’s what they can do for you and your patients.
~1 in 5
elective surgeries canceled on DOS
34%
of all cancelations are due to inadequate patient preparation
~20%
patients in high-income countries experience post-op complications
1 in 7
patients readmitted within 30 days after major surgery
Our AI Care Managers turn your waiting list into a preparation and recovery list.
They enroll every patient autonomously, coach them through the crucial weeks, and keep supporting them through recovery, while your surgical team focuses on the clinical procedures.
Enroll. Coach. Prepare. Recover.
Automatic Enrollment
Enroll patients before they even think to ask.
The moment a surgery is scheduled in your system, Intelligence picks it up and enrollment starts automatically — no manual referrals, or patient actions required before preparation starts.
The moment a surgery is scheduled in your system, Intelligence picks it up and enrollment starts automatically — no manual referrals, or patient actions required before preparation starts.
Conversational Health Assessment
Start by figuring out where each patient actually is.
Before coaching begins, our AI Care Managers reach out to understand where each patient is starting from — their lifestyle, habits, and goals, so we can adapt the journey to their unique context.
Before coaching begins, our AI Care Managers reach out to understand where each patient is starting from — their lifestyle, habits, and goals, so we can adapt the journey to their unique context.
AI+Human Coaching Journey
Offer the right support, at every stage.
Our AI agents deliver fully adaptive, responsive coaching around the clock, backed by a qualified prehabilitation specialist, always reachable for 1-to-1 support when it matters the most.
Our AI agents deliver fully adaptive, responsive coaching around the clock, backed by a qualified prehabilitation specialist, always reachable for 1-to-1 support when it matters the most.
Hyper Personalized Interactions
Meet patients where they already are.
Voice calls, chat messages, SMS — our AI Care Managers will adapt to the channels your patients choose, and plan interactions to fit their existing routines. No additional apps to download.
Voice calls, chat messages, SMS — our AI Care Managers will adapt to the channels your patients choose, and plan interactions to fit their existing routines. No additional apps to download.
Post-Surgery Recovery Support
Stay on for the critical weeks after surgery.
On the weeks after surgery, Intelligence checks back in — covering activity, sleep, nutrition, and general wellbeing — through the same channels the patient already knows.
On the weeks after surgery, Intelligence checks back in — covering activity, sleep, nutrition, and general wellbeing — through the same channels the patient already knows.
Meet your AI Care Managers.
Behind every interaction is an intelligent agent purpose-built for healthcare operations. They contact patients, read documents, navigate legacy platforms, and act on what they find. Every action is logged, auditable, and configurable to your clinical protocols.
Always on, answering every call and monitoring your population.
Communication across every channel the patient already uses, without losing context.
Conversational AI that speaks naturally in any language and local accent.
Coordination with qualified Prehabilitation Specialists for every patient throughout the journey.
Powered by Sword's Academy, an evidence-informed content library covering exercise, nutrition, sleep, mindfulness, smoking cessation, and surgical preparation.
Always on, answering every call and monitoring your population.
Communication across every channel the patient already uses, without losing context.
Conversational AI that speaks naturally in any language and local accent.
Coordination with qualified Prehabilitation Specialists for every patient throughout the journey.
Powered by Sword's Academy, an evidence-informed content library covering exercise, nutrition, sleep, mindfulness, smoking cessation, and surgical preparation.
Don’t take our word for it, take theirs.
“Working with Sword Intelligence has revolutionised our preoperative care, significantly improving patient outcomes and reducing complication rates.”
Lucy Gladman
Deputy Divisional Manager of Anaesthetics
More patients ready for surgery
FAQs
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Our AI Care Managers build a unique profile for each patient the moment they're enrolled — drawing on history, behavioral indicators, and contextual factors. More complex cases are automatically assigned more intensive preparation pathways. Additional criteria can be included to train bespoke risk models for your population.
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AI Care Managers act immediately. The patient is enrolled automatically, a conversational assessment begins, and their preparation journey starts — no manual referral, no action required from the patient before their first message arrives. The programme adapts in real time as the patient's profile develops throughout the waiting period.
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Yes — it doesn't deliver the same journey to everyone. The frequency of check-ins, coaching content, channel, and intensity all adapt to each patient's risk profile, engagement patterns, and progress. A patient who is highly engaged and low-risk receives a lighter-touch program. A patient with multiple modifiable risk factors receives more intensive support. Every sequence runs until the patient is prepared — or escalated to a human specialist.
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A qualified Prehabilitation Health Specialist is always in the loop. When the AI detects complexity or identifies predefined escalation criteria (e.g., a question it can't answer, or a patient who needs more than coaching) it routes immediately to the right person. Human escalation is built into every workflow, not added as an afterthought.
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AI Care Managers are the AI agents that run the workflows built by Intelligence. They contact patients, process responses, deliver coaching content, navigate scheduling systems, and trigger the next action — 24/7, across every channel, in any language. They're not chatbots. They are objective-driven and like your best care teams, they're trained on healthcare operations and adapt to your existing infrastructure.
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AI Care Managers can make and receive calls, send and interpret chat messages, SMS and email, read and act on documents, navigate legacy portals and platforms, deliver personalized coaching content, track patient progress, confirm appointments, offer reschedule slots, and escalate to a human when needed. They can be trained to handle any administrative task or logic the workflow requires. Every action is logged, auditable, and configurable to your protocols.
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Our agents always disclose they are AI, following your organization's guidelines and applicable regulatory requirements. This is communicated naturally — adapting tone, language, and channel to each patient. What patients consistently experience is fast, clear, helpful contact that never feels scripted or limited.
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Intelligence sits between your patients and your existing infrastructure — connecting to EHRs, scheduling systems, CRMs, and national health platforms via FHIR APIs and HL7 messaging. It's designed to work with what you have, not replace it.
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Yes. AI Care Managers can log into, read, and act within legacy portals and third-party platforms — not just systems with open APIs. They use computer vision and document understanding to operate in environments that weren't built for integration. If your team navigates it today, our agents can be trained to navigate it too.
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No. Intelligence is an interoperability layer — it connects to your existing systems and operates within them. There's no rip-and-replace. Your data stays where it is, your workflows stay familiar, and Intelligence adds the coordination layer on top.
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Every deployment meets HIPAA, HITRUST, SOC 2, and GDPR standards where applicable. All patient data is encrypted in transit and at rest. Every AI interaction is fully auditable, with role-based access controls throughout. Compliance requirements are scoped during the discovery phase and built into deployment from day one.
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Sword has spent over a decade pioneering AI Care — trusted by more than 1 million patients, covering 100 million lives, across 5 continents. Intelligence was built because we ran into the same operational bottlenecks our customers face today. We acquired Surgery Hero, the NHS-proven digital prehabilitation platform with peer-reviewed outcomes across several NHS deployments. The clinical protocols, coaching methodology, and evidence base are built directly into Intelligence.