Population health care gaps? Closed.
Intelligence runs your screening, vaccination, and education campaigns end to end, moving entire populations from eligible to done without adding headcount.
Join the Healthcare Organizations Scaling with Intelligence
Health systems know who needs care. Getting them to act is the hard part.
The patient data, overdue and recall lists exist, but they're scattered across different systems. Working through them manually is where time, patients, and outcomes slip away.
~1 in 3
deaths across OECD avoidable through better prevention
3%
OECD healthcare spending in prevention
68%
gap in cancer screening uptake across EU countries
+40%
risk of dying from breast cancer for women who don't attend their first mammogram
Our AI Care Managers move your entire population from overdue to done, proactively.
They connect the dots to know who's eligible, reach each person the way they actually respond, and work every list to completion.
100%
Call and recall coverage, every eligible patient reached
69%
Autonomous appointment confirmation rate
Your team sets the strategy instead of chasing spreadsheets.
Find. Reach. Persuade. Repeat.
Population Stratification Overview
See your whole population in real time.
Intelligence scans your EHR, claims, and appointment data to surface who's eligible, who's done, and who's still unreached, so you get a live view of coverage instead of endless lists.
Intelligence scans your EHR, claims, and appointment data to surface who's eligible, who's done, and who's still unreached, so you get a live view of coverage instead of endless lists.
Campaign Engine
Set the strategy, we run the campaigns.
Colorectal screening, flu vaccination, mammography... you set the topic, population criteria, and timings; our agents then handle who gets contacted, when, and through which channel.
Colorectal screening, flu vaccination, mammography... you set the topic, population criteria, and timings; our agents then handle who gets contacted, when, and through which channel.
Multi-channel Outreach Sequences
Reach more patients with fewer attempts.
Our AI Care Managers decide, for each patient, what should happen next: call windows, maximum attempts, channel fallbacks, callback scheduling. All running in parallel across thousands of patients.
Our AI Care Managers decide, for each patient, what should happen next: call windows, maximum attempts, channel fallbacks, callback scheduling. All running in parallel across thousands of patients.
Behavioral Message Design
Build persuasion into every interaction.
Generic outreach performs no better than doing nothing. We apply research-based behavioral principles, ownership framing, and conversational AI to design messages that improve engagement.
Generic outreach performs no better than doing nothing. We apply research-based behavioral principles, ownership framing, and conversational AI to design messages that improve engagement.
Built-in Safety Gate
Every message checked before it reaches a patient.
Each outbound message runs through a personalized LLM-as-judge safety layer to check for tone, accuracy, clinical and legal boundaries before being sent.
Each outbound message runs through a personalized LLM-as-judge safety layer to check for tone, accuracy, clinical and legal boundaries before being sent.
Continuous Testing and Optimization
Stop guessing which approach works.
Intelligence runs multiple outreach sequences at once and lets the data pick the winner. The one that converts best becomes the default. Every campaign starts smarter than the last.
Intelligence runs multiple outreach sequences at once and lets the data pick the winner. The one that converts best becomes the default. Every campaign starts smarter than the last.
Meet your AI Care Managers.
Behind every interaction is an intelligent agent purpose-built for healthcare operations. They contact patients, read documents, navigate legacy platforms, and act on what they find. Every action is logged, auditable, and configurable to your clinical protocols.
Always on, answering every call and monitoring your population.
Communication across every channel the patient already uses, without losing context.
Conversational AI that speaks naturally in any language and local accent.
Behavioral message design informed by the largest outreach studies ever run.
Automated safety layer checks every outbound message before it reaches a patient.
Always on, answering every call and monitoring your population.
Communication across every channel the patient already uses, without losing context.
Conversational AI that speaks naturally in any language and local accent.
Behavioral message design informed by the largest outreach studies ever run.
Automated safety layer checks every outbound message before it reaches a patient.
FAQ
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Any population health campaign with a defined target cohort and a clear action. Cancer screenings — bowel, breast, cervical, lung, prostate. Vaccination drives — flu, COVID-19, HPV. Chronic disease management — diabetes medication adherence, hypertension monitoring, asthma reviews. Mental health check-ins. Post-discharge follow-ups. If you can define the target population and the desired action, Intelligence can run the campaign.
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Intelligence connects to your existing population data — EHRs, care registers, national screening databases — and runs configurable matching logic against any campaign criteria you define. Patients overdue for a bowel cancer screening, patients who haven't had a flu vaccination this season, patients on a chronic disease register who missed their last review — all identified automatically, without manual list-pulling or coordinator time.
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Every patient in the defined target population receives outreach — not a sample, not a batch. AI Care Managers work through the full list, adapting channel and timing to each patient's responsiveness profile, and continuing until every patient has either confirmed, declined, or been escalated to a human team member. No patient falls off the list because someone ran out of time.
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AI Care Managers are trained to answer campaign-specific questions — what the screening involves, where to go, how to prepare, what to expect from results. For questions beyond the scope of the campaign, they escalate to the right clinical or administrative team member immediately.
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No. The system is informational and non-decisional. It never interprets symptoms, recommends treatment, or discusses prognosis. Any clinical question triggers a handoff to your team, and every outbound message passes an automated safety gate before it reaches a patient.
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Every campaign runs multiple approaches at once and measures which converts best for your population, against your own historical baseline. The winning approach becomes the default, and results are reported back to you in real time, not weeks later.
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Human escalation can be built into every workflow. When the AI detects complexity — an unusual situation, a failed contact, or a clinical concern — it routes immediately to the right team member.
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Our AI Care Managers handle it efficiently, by using interactions moments where the patient is engaged to include nudges about different campaigns. The patient's healthcare journey is treated as a single unified experience, instead of a collection of standalone campaigns.
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AI Care Managers are the AI agents that run the workflows built by Intelligence. They contact patients, process responses, deliver coaching content, navigate scheduling systems, and trigger the next action — 24/7, across every channel, in any language. They're not chatbots. They are objective-driven and like your best care teams, they're trained on healthcare operations and adapt to your existing infrastructure.
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AI Care Managers can make and receive calls, send and interpret chat messages, SMS and email, read and act on documents, navigate legacy portals and platforms, check eligibility, confirm appointments, offer reschedule slots, and escalate to a human when needed. They can be trained to handle any administrative task or logic the workflow requires. Every action is logged, auditable, and configurable to your protocols.
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Our agents always disclose they are AI, following your organization's guidelines and applicable regulatory requirements. This is communicated naturally — adapting tone, language, and channel to each patient. What patients consistently experience is fast, clear, helpful contact that never feels scripted or limited.
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Intelligence sits between your patients and your existing infrastructure — connecting to EHRs, scheduling systems, CRMs, and national health platforms via FHIR APIs and HL7 messaging. It's designed to work with what you have, not replace it.
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Yes. AI Care Managers can log into, read, and act within legacy portals and third-party platforms — not just systems with open APIs. They use computer vision and document understanding to operate in environments that weren't built for integration. If your team navigates it today, our agents can be trained to navigate it too.
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No. Intelligence is an interoperability layer — it connects to your existing systems and operates within them. There's no rip-and-replace. Your data stays where it is, your workflows stay familiar, and Intelligence adds the coordination layer on top.
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Every deployment meets HIPAA, HITRUST, SOC 2, and GDPR standards where applicable. All patient data is encrypted in transit and at rest. Every AI interaction is fully auditable, with role-based access controls throughout. Compliance requirements are scoped during the discovery phase and built into deployment from day one.
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Sword has spent over a decade pioneering AI Care — trusted by more than 1 million patients, covering 100 million lives, across 5 continents. Intelligence was built because we ran into the same operational bottlenecks our customers face today. We didn't theorize the workflows. We built them for ourselves first.