No-shows? No problem.
Intelligence predicts Do Not Attends, runs the outreach, and fills cancellations with patients from your waitlist, before your team notices the gap.
Join the Healthcare Organizations Scaling with Intelligence
Most organizations manage no-shows and waiting lists as separate problems. They're not.
Every day they stay disconnected, clinical time disappears and patients wait longer than they should.
$150B
lost to no-shows every year in the US alone
23%
global avg. no-show rate across healthcare
110 d
median wait for elective surgery
7.1M
patients on the NHS waiting list
Our AI Care Managers solve both at once, from first DNA signal to filled slot.
They predict who won't show, match who's waiting, and fill the slot. Your team focuses on care, while Intelligence handles the rest.
15%
Guaranteed DNA reduction
Waiting patients are instantly matched to open slots.
11x ROI
On every dollar spent
Predict. Engage. Recover. Repeat.
Attendance Risk Prediction
Know who won't show, before they don't.
Every appointment gets a risk score, updated in real-time — drawing on behavioral patterns, contextual signals, and probabilistic models, so DNAs can be surfaced weeks in advance.
Every appointment gets a risk score, updated in real-time — drawing on behavioral patterns, contextual signals, and probabilistic models, so DNAs can be surfaced weeks in advance.
Pre-appointment Engagement
Never miss the confirmation window.
AI agents reach out by call, text, or email — to confirm the appointment, answer questions, or offer to reschedule while the slot can still be reused if needed.
AI agents reach out by call, text, or email — to confirm the appointment, answer questions, or offer to reschedule while the slot can still be reused if needed.
Smart Outreach Sequencing
Adapt your outreach to every patient.
The number of interactions, callback attempts, timing, and channels adapt to each patient's risk score and appointment context, so the right level of effort goes exactly where it's needed.
The number of interactions, callback attempts, timing, and channels adapt to each patient's risk score and appointment context, so the right level of effort goes exactly where it's needed.
Schedule Recovery
Find open slots before they go to waste.
When a DNA is confirmed, our agents immediately free up that slot on your scheduling calendar, and trigger the recovery workflow — without anyone touching the queue.
When a DNA is confirmed, our agents immediately free up that slot on your scheduling calendar, and trigger the recovery workflow — without anyone touching the queue.
Autonomous Waitlist Matching
Find the right patient for any open slot.
The moment a slot opens, Intelligence scans the waiting list and ranks the top matches by clinical urgency, eligibility, and availability — then works down the list, automatically, until the slot is filled.
The moment a slot opens, Intelligence scans the waiting list and ranks the top matches by clinical urgency, eligibility, and availability — then works down the list, automatically, until the slot is filled.
Meet your AI Care Managers.
Behind every interaction is an intelligent agent purpose-built for healthcare operations. They contact patients, read documents, navigate legacy platforms, and act on what they find. Every action is logged, auditable, and configurable to your clinical protocols.
Always on, answering every call and monitoring your population.
Communication across every channel the patient already uses, without losing context.
Conversational AI that speaks naturally in any language and local accent.
Document processing through computer vision and OCR.
Autonomous browsing and operation of any platform or legacy portal.
Always on, answering every call and monitoring your population.
Communication across every channel the patient already uses, without losing context.
Conversational AI that speaks naturally in any language and local accent.
Document processing through computer vision and OCR.
Autonomous browsing and operation of any platform or legacy portal.
FAQs
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Every appointment gets a risk score, updated in real time — drawing on behavioural patterns, contextual signals, and probabilistic models. Risk criteria can include prior DNA history, responsiveness to outreach, date and time of the appointment, distance to the facility, transportation possibilities, weather forecast, age group of the patient. More criteria can be included to train bespoke risk models.
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AI Care Managers act immediately. The slot reopens, the waiting list is scanned, the best matches are ranked by clinical urgency and eligibility, and outreach begins — across the patient's preferred channel. The patient who couldn't make it is offered a new slot automatically. No coordinator needs to touch the queue.
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Yes, they don't just send the same message to everyone. The number of attempts, timing, and channel — call, text, or email — adapt to each patient's risk score and appointment context. Higher risk means more touchpoints. Every sequence runs until the slot is confirmed or escalated.
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Human escalation can be built into every workflow. When the AI detects complexity — an unusual situation, a failed contact, or a clinical concern — it routes immediately to the right team member.
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AI Care Managers are the AI agents that run the workflows built by Intelligence. They contact patients, process responses, deliver coaching content, navigate scheduling systems, and trigger the next action — 24/7, across every channel, in any language. They're not chatbots. They are objective-driven and like your best care teams, they're trained on healthcare operations and adapt to your existing infrastructure.
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AI Care Managers can make and receive calls, send and interpret chat messages, SMS and email, read and act on documents, navigate legacy portals and platforms, check eligibility, confirm appointments, offer reschedule slots, and escalate to a human when needed. They can be trained to handle any administrative task or logic the workflow requires. Every action is logged, auditable, and configurable to your protocols.
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Our agents always disclose they are AI, following your organization's guidelines and applicable regulatory requirements. This is communicated naturally — adapting tone, language, and channel to each patient. What patients consistently experience is fast, clear, helpful contact that never feels scripted or limited.
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Intelligence sits between your patients and your existing infrastructure — connecting to EHRs, scheduling systems, CRMs, and national health platforms via FHIR APIs and HL7 messaging. It's designed to work with what you have, not replace it.
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Yes. AI Care Managers can log into, read, and act within legacy portals and third-party platforms — not just systems with open APIs. They use computer vision and document understanding to operate in environments that weren't built for integration. If your team navigates it today, our agents can be trained to navigate it too.
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No. Intelligence is an interoperability layer — it connects to your existing systems and operates within them. There's no rip-and-replace. Your data stays where it is, your workflows stay familiar, and Intelligence adds the coordination layer on top.
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Every deployment meets HIPAA, HITRUST, SOC 2, and GDPR standards where applicable. All patient data is encrypted in transit and at rest. Every AI interaction is fully auditable, with role-based access controls throughout. Compliance requirements are scoped during the discovery phase and built into deployment from day one.
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Sword has spent over a decade pioneering AI Care — trusted by more than 1 million patients, covering 100 million lives, across 5 continents. Intelligence was built because we ran into the same operational bottlenecks our customers face today. We didn't theorize the workflows. We built them for ourselves first.