Voice AI Turns No-Shows into Confirmations
~20h
of manual work saved per coordinator every month
56%
AI autonomous confirmation rate
~23%
appointments flagged pre-visit with eligibility issues
- Customer Type
- Value-based Care Provider
- Patients served
- +4,000/month
- Location
- South Florida, USA
- Use cases
- Appointment ConfirmationNo-Show Optimization
Overview
For a multi-site primary care group, no-shows are a daily drain. Every empty slot is lost revenue, wasted clinical time, and a patient who isn't getting care. Staff manually work the phones to confirm appointments and verify eligibility across thousands of visits per month — repetitive work that leaves little room for the higher-value coordination tasks that actually move patient outcomes. When a patient with lapsed coverage arrives for a visit, the fallout in denied claims and wasted clinical time is rarely small.
Sword Intelligence deployed a Voice AI agent to handle outbound and inbound appointment confirmation for X-Ray and Massage Therapy services, alongside automated pre-visit eligibility checks across all service lines. The agent confirms, cancels, or escalates — and flags ineligible patients before they ever show up.
Impact
200+
hours of manual work saved across eligibility checks and call handling
Agent limited to one center and two service types
73%
of the schedule checked autonomously by the AI agent
9,300 checks completed across 12,800 scheduled appointments
56%
autonomous confirmation rate across all AI-handled checks
30% call answer rate (expected to rise once AI is registered under organization's name)
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