Case Study: NHS Black Country ICB

Cutting Hospital Stays with AI-driven Prehabilitation

£405k

saved for one NHS Trust

33%

shorter length of stay

325

avoided bed days

Customer Type

  • Provider

  • Government

Patients served

+1,200,000

Location

West Midlands, UK

Use Cases

  • Surgical Readiness

  • Proactive Health Campaigns

Overview

NHS Black Country ICB is one of six Integrated Care Boards across the West Midlands, responsible for the health of 1.26 million people. After the COVID-19 pandemic, the region faced a growing elective surgery backlog — not simply a capacity problem, but a readiness one. Many patients arriving at the point of surgery were not physically or mentally prepared, leading to longer hospital stays, higher complication rates, and greater pressure on clinical teams.


Sword Intelligence was deployed at Dudley Group NHS Foundation Trust as an initial proof of concept, identifying patients on the waiting list and engaging them through a structured digital pre-habilitation program ahead of intermediate-to-major elective procedures. Patients completed a health assessment on enrollment, which shaped their individual program structure. The goal was to shift preparation upstream — improving patients' physical fitness, nutrition, and activation before they ever reached the theatre.


The program was open to all adult patients awaiting intermediate or major elective surgery at the Trust. Of 1,131 invited patients, 320 (28%) enrolled and completed the program. Plans are now in place to extend the offering across the wider Black Country region.

In their words

Patient

Customer

"Collaborating with Sword Intelligence has transformed our preoperative care, leading to markedly better patient outcomes and fewer complications. Their committed support and cutting-edge digital solutions have had a profound impact on our patients' recovery experiences."

Dr Anna Pierson

System Lead for Perioperative Medicine

Patient

Customer

"Collaborating with Sword Intelligence has transformed our preoperative care, leading to markedly better patient outcomes and fewer complications. Their committed support and cutting-edge digital solutions have had a profound impact on our patients' recovery experiences."

Dr Anna Pierson

System Lead for Perioperative Medicine

Impact

Financial Impact

Resulting of 325 avoided bed days

£405,031

saved for Dudley Group NHS Foundation Trust

Operational Efficiency

compared to control group

33%

shorter length of stay among program participants

Patient Outcomes

Other improvements: Patient Activation Measure (7%), nutrition scores (16%)

18%

improvement in self-rated physical fitness on program exit

Other organizations changing with Intelligence:

Improving Surgery Readiness at Scale with the NHS

57%

more patients ready for surgery

0.71 days

average reduction in length of stay

Improving Surgery Readiness at Scale with the NHS

57%

more patients ready for surgery

0.71 days

average reduction in length of stay

AI Reveals the Revenue Impact of Eligibility Accuracy

$0.5M

recovered in 3 months

50,000+

eligibility checks automated

AI Reveals the Revenue Impact of Eligibility Accuracy

$0.5M

recovered in 3 months

50,000+

eligibility checks automated

Let’s make you AI-first too.

Built with care, by people who truly understand it.

GDPR

AICPA

SOC 2

TYPE 1

©2025 Sword Intelligence, Inc.

Built with care, by people who truly understand it.

GDPR

AICPA

SOC 2

TYPE 1

©2025 Sword Intelligence, Inc.

Built with care, by people who truly understand it.

GDPR

AICPA

SOC 2

TYPE 1

©2025 Sword Intelligence, Inc.