Intelligent Healthcare for Greece
Bringing faster, clearer access to care for 10 million people.
A national initiative powered by Sword Intelligence.
“This partnership will rebuild how care flows through our system, making it faster, clearer, and more centered on people.”
Adonis Georgiadis
Minister of Health
From ancient medicine to the future of public healthcare.
The Greek Government, alongside Sword Intelligence, is building one of Europe’s first national, AI-powered front doors to healthcare, serving more than 10 million citizens.
It begins with a number everyone knows.
The new National Health Information Line (1566) has quickly become one of the most important public services in the country, guiding citizens and helping them navigate care. As demand grew, strengthening this entry point became a strategic priority to offer faster guidance and give frontline teams greater stability.
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
AI Care Agents
Using AI to support (not replace)
human expertise.
The initiative introduces AI Care into specific triage and coordination flows within 1566. By absorbing fluctuations in demand and guiding people to the right services, it shortens wait times, eases pressure on hospitals, gives faster access to care without compromising quality.
AI Care Agents
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
AI Care Agents
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
”By combining AI's transformative power with human empathy, Greece is pioneering a new model of care that expands access, relieves pressure on providers, and demonstrates how technology can truly serve humanity."
Virgílio "V" Bento
Founder & CEO at Sword
Citizen Benefits
Not just a helpline; the voice of more intelligent care, for all.
Faster answers
Clearer guidance on where to go
More consistent advice across regions
Support for preventive care
Better use of primary care
Fewer unnecessary hospital visits
The Intelligence behind the project
At the core of this initiative are AI Care Managers: the operational AI agents developed by Sword Intelligence to support care coordination, triage flows, and high-volume administrative tasks.
SWORD HEALTH
Years of Industry Experience
AI Sessions Delivered
The Intelligence behind the project
At the core of this initiative are AI Care Managers: the operational AI agents developed by Sword Intelligence to support care coordination, triage flows, and high-volume administrative tasks.
SWORD HEALTH
Years of Industry Experience
AI Sessions Delivered
AI experts working side-by-side with Greece.
Sword Intelligence’s top AI experts are on the ground with Greece’s Ministry of Health and 1566 frontline professionals to build a system shaped for the nation, together.
Ministry of Health
1566 Operators
Sword Engineers + AI Care Specialists
Independent oversight to reinforce trust.
To ensure safety and public trust, the initiative will be independently monitored and evaluated. The Ministry of Health has requested National and International Organizations to work in partnership by designing an implementation research study that will review the system’s design and performance against international standards.
A Foundation for What Comes Next
By building trust step-by-step through real, positive experiences, Greece is creating a resilient AI-powered system ready for today and prepared for the future.
Future
Scaling to more complex scenarios: Greece as the flagship of AI Care in Europe.
Coming Soon
Positive experiences with simpler use cases build public trust.
Now
Working together to implement immediate initiatives.
“American companies like Sword are leading the charge as innovators and trailblazers in redefining what is possible in patient care. This is an inspiring milestone, and I am confident it will be the first of many.”
Kimberly Ann Guilfoyle
US Ambassador to the Hellenic Republic
Technology built to adapt to a nation can adapt to any organization.
Intelligent Healthcare for Greece
Bringing faster, clearer access to care for 10 million people.
A national initiative powered by Sword Intelligence.
“This partnership will rebuild how care flows through our system, making it faster, clearer, and more centered on people.”
Adonis Georgiadis
Minister of Health
From ancient medicine to the future of public healthcare.
The Greek Government, alongside Sword Intelligence, is building one of Europe’s first national, AI-powered front doors to healthcare, serving more than 10 million citizens.
It begins with a number everyone knows.
The new National Health Information Line (1566) has quickly become one of the most important public services in the country, guiding citizens and helping them navigate care. As demand grew, strengthening this entry point became a strategic priority to offer faster guidance and give frontline teams greater stability.
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
AI Care Agents
Using AI to support (not replace)
human expertise.
The initiative introduces AI Care into specific triage and coordination flows within 1566. By absorbing fluctuations in demand and guiding people to the right services, it shortens wait times, eases pressure on hospitals, gives faster access to care without compromising quality.
AI Care Agents
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
AI Care Agents
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
”By combining AI's transformative power with human empathy, Greece is pioneering a new model of care that expands access, relieves pressure on providers, and demonstrates how technology can truly serve humanity."
Virgílio "V" Bento
Founder & CEO at Sword
Citizen Benefits
Not just a helpline; the voice of more intelligent care, for all.
Faster answers
Clearer guidance on where to go
More consistent advice across regions
Support for preventive care
Better use of primary care
Fewer unnecessary hospital visits
The Intelligence behind the project
At the core of this initiative are AI Care Managers: the operational AI agents developed by Sword Intelligence to support care coordination, triage flows, and high-volume administrative tasks.
SWORD HEALTH
Years of Industry Experience
AI Sessions Delivered
The Intelligence behind the project
At the core of this initiative are AI Care Managers: the operational AI agents developed by Sword Intelligence to support care coordination, triage flows, and high-volume administrative tasks.
SWORD HEALTH
Years of Industry Experience
AI Sessions Delivered
AI experts working side-by-side with Greece.
Sword Intelligence’s top AI experts are on the ground with Greece’s Ministry of Health and 1566 frontline professionals to build a system shaped for the nation, together.
Ministry of Health
1566 Operators
Sword Engineers + AI Care Specialists
Independent oversight to reinforce trust.
To ensure safety and public trust, the initiative will be independently monitored and evaluated. The Ministry of Health has requested National and International Organizations to work in partnership by designing an implementation research study that will review the system’s design and performance against international standards.
A Foundation for What Comes Next
By building trust step-by-step through real, positive experiences, Greece is creating a resilient AI-powered system ready for today and prepared for the future.
Future
Scaling to more complex scenarios: Greece as the flagship of AI Care in Europe.
Coming Soon
Positive experiences with simpler use cases build public trust.
Now
Working together to implement immediate initiatives.
“American companies like Sword are leading the charge as innovators and trailblazers in redefining what is possible in patient care. This is an inspiring milestone, and I am confident it will be the first of many.”
Kimberly Ann Guilfoyle
US Ambassador to the Hellenic Republic
Technology built to adapt to a nation can adapt to any organization.
Intelligent Healthcare for Greece
Bringing faster, clearer access to care for 10 million people.
A national initiative powered by Sword Intelligence.
“This partnership will rebuild how care flows through our system, making it faster, clearer, and more centered on people.”
Adonis Georgiadis
Minister of Health
From ancient medicine to the future of public healthcare.
The Greek Government, alongside Sword Intelligence, is building one of Europe’s first national, AI-powered front doors to healthcare, serving more than 10 million citizens.
It begins with a number everyone knows.
The new National Health Information Line (1566) has quickly become one of the most important public services in the country, guiding citizens and helping them navigate care. As demand grew, strengthening this entry point became a strategic priority to offer faster guidance and give frontline teams greater stability.
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
AI Care Agents
Using AI to support (not replace)
human expertise.
The initiative introduces AI Care into specific triage and coordination flows within 1566. By absorbing fluctuations in demand and guiding people to the right services, it shortens wait times, eases pressure on hospitals, gives faster access to care without compromising quality.
AI Care Agents
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
AI Care Agents
1
Directs citizens to appropriate line, department or hospital.
2
Provides information about services, procedures, and programs.
3
Enables feedback and suggestions
about services and public priorities.
4
Collects useful data through automated outreach, clinical follow ups, and surveys.
”By combining AI's transformative power with human empathy, Greece is pioneering a new model of care that expands access, relieves pressure on providers, and demonstrates how technology can truly serve humanity."
Virgílio "V" Bento
Founder & CEO at Sword
Citizen Benefits
Not just a helpline; the voice of more intelligent care, for all.
Faster answers
Clearer guidance on where to go
More consistent advice across regions
Support for preventive care
Better use of primary care
Fewer unnecessary hospital visits
The Intelligence behind the project
At the core of this initiative are AI Care Managers: the operational AI agents developed by Sword Intelligence to support care coordination, triage flows, and high-volume administrative tasks.
SWORD HEALTH
Years of Industry Experience
AI Sessions Delivered
The Intelligence behind the project
At the core of this initiative are AI Care Managers: the operational AI agents developed by Sword Intelligence to support care coordination, triage flows, and high-volume administrative tasks.
SWORD HEALTH
Years of Industry Experience
AI Sessions Delivered
AI experts working side-by-side with Greece.
Sword Intelligence’s top AI experts are on the ground with Greece’s Ministry of Health and 1566 frontline professionals to build a system shaped for the nation, together.
Ministry of Health
1566 Operators
Sword Engineers + AI Care Specialists
Independent oversight to reinforce trust.
To ensure safety and public trust, the initiative will be independently monitored and evaluated. The Ministry of Health has requested National and International Organizations to work in partnership by designing an implementation research study that will review the system’s design and performance against international standards.
A Foundation for What Comes Next
By building trust step-by-step through real, positive experiences, Greece is creating a resilient AI-powered system ready for today and prepared for the future.
Future
Scaling to more complex scenarios: Greece as the flagship of AI Care in Europe.
Coming Soon
Positive experiences with simpler use cases build public trust.
Now
Working together to implement immediate initiatives.
“American companies like Sword are leading the charge as innovators and trailblazers in redefining what is possible in patient care.
This is an inspiring milestone, and I am confident it will be the first of many.”
Kimberly Ann Guilfoyle
US Ambassador to the Hellenic Republic
Technology built to adapt to a nation can adapt to any organization.